At My Porcelain Story, we are deeply committed to protecting your privacy and handling your personal information with integrity and transparency. This policy outlines how we collect, use, store, and protect your data when you visit or make a purchase from www.myporcelainstory.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect
We collect information that you voluntarily provide to us, as well as data collected automatically during your visit.

• Information You Provide: This includes your name, shipping and billing address, email address, phone number, and payment details when you place an order or create an account. Please note that payment information is processed directly by our secured payment partners (such as Stripe and PayPal) and is not stored on our servers.

• Automatically Collected Information: When you visit our site, we may collect your IP address, browser type, device information, and usage data through cookies and similar technologies. This helps us understand how you interact with our site and improve your experience.

• Information from Third Parties: We may receive limited data from service providers such as shipping carriers or payment processors, used solely to fulfill your order and maintain accurate records.

2. How We Use Your Information
We use your information for specific, legitimate business purposes, including:

• Processing and delivering your orders, managing your account, and providing customer support.

• Sending you important transactional messages, such as order confirmations and shipping notifications.

• With your explicit consent, sending marketing communications about new products or promotions.

• Improving our website functionality, product offerings, and overall user experience.

• Preventing fraudulent activities and ensuring the security of our services.

• Complying with applicable legal and regulatory obligations.

3. Legal Basis for Processing (for EEA and UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal grounds:

• To perform our contract with you (e.g., processing and delivering your order).

• Where we have a legitimate interest, such as improving our services and preventing fraud.

• With your consent, where required (e.g., for marketing communications).

• To comply with legal obligations.

4. International Data Transfers
As our operations are based in China, your data may be transferred to and processed in China. When transferring data outside your region, we implement appropriate safeguards—such as Standard Contractual Clauses—as required by international data protection laws to ensure your information remains protected.

5. Your Data Rights
You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request updates to inaccurate or incomplete information.

• Deletion: Request deletion of your data, subject to legal exceptions.

• Portability: Request a transferable copy of your data.

• Objection: Object to certain types of processing, such as direct marketing.

• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at  support@myporcelains.com with the subject line “Privacy Rights Request.” We will respond in accordance with applicable laws after verifying your identity.

6. Data Security and Retention
We implement industry-standard security measures—including encryption, secure servers, and access controls—to protect your information from unauthorized access or disclosure. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or regulatory purposes). Order information is generally retained for 7 years.

7. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

8. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Team at:
Email:  support@myporcelains.com
Subject: Attn: Data Protection Officer

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction