We offer two convenient ways to get your blue-and-white treasures to you:

• Express Delivery: A fast and reliable shipping option.

• Standard Shipping: An economical choice for your order.

Your delivery time depends on your location and the shipping method you choose.

• For Express Delivery to all countries, please allow 3-7 business days.

• For Standard Shipping, delivery times vary by region:

  • 8-15 business days: USA, Canada, and most of Europe, Asia, and Australia.

  • 10-24 business days: UAE, Kuwait, Saudi Arabia, Lebanon.

  • 14-30 business days: Brazil, Chile, Russia, South Africa.

  • 15-30 business days: All other countries not listed above

Every piece from My Porcelain Story begins its journey in the heart of Chinese porcelain artistry. We ship directly from China because this is where our story—and the story of blue-and-white porcelain—truly comes to life.

Your teacup or coffee mug is not mass-produced. It is handcrafted to order by skilled artisans who have inherited centuries of technique. This means that every brushstroke is applied by a human hand, and every piece is fired with individual care.

You might even notice that the lines on your cup differ slightly from the pictures on our site. Please know that this is not a flaw, but a feature of its soul. These subtle variations are the gentle signature of the artisan, a unique mark that makes your piece exclusively yours. It is proof of the love and tradition poured into creating a truly one-of-a-kind treasure for your daily rituals.

By shipping directly from the source, we ensure that these delicate works of art reach you with the utmost care and authenticity, straight from the hands that made them to yours.

We’re sorry to hear that! Please contact us as soon as possible at support@myporcelains.com with your order number, full name, and clear images of the damaged item(s). We’ll be happy to assist you.

Lost packages are rare. If your order does not arrive within 60 days, it will be considered lost. Please contact us within 30 days of the lost package declaration. Note:

• Full refunds are available only if shipping insurance was purchased at checkout.

• We may reship or refund your order after review.

We process orders quickly to ensure fast delivery. If you need to cancel, please email us immediately at support@myporcelains.com with the subject “CANCEL,” along with your full name and order number. We’ll do our best to stop the order before it ships — but we cannot guarantee cancellation once processing has begun.

We want you to love using myporcelainstory — so if something isn’t right, we’re here to help. You may request a return within 30 days of receiving your order. Please email us at support@myporcelains.com with your order number, product name, and the reason for return.

Please note:

• Original shipping and handling fees are non-refundable.

• You are responsible for return shipping costs.

• We do not offer product exchanges.

• A restocking fee may apply to certain returns.

• Returns are accepted only for items purchased through www.myporcelainstory.com

Once you return your package, please allow up to four weeks for the refund to be processed. This includes:

• Transit time back to us (5–10 business days)

• Processing the return in our warehouse (3–5 business days)

• Bank processing time (5–10 business days)
  In many cases, refunds are issued sooner!